If you have questions or problems with one of our software, please send us an e-mail to:

We need the following information:

  • Name of the software product and Version (see info dialog)
  • Which version of Windows are you using?
  • Are you using a virtual machine (Yes, No)?
  • Do you use the TIA PORTAL? If yes, which version? Basic or Professional?
  • How is your PC equipped? (CPU type? RAM size?)